Delivery
We deliver throughout Morocco. Delivery times and charges depend on your town: these are shown automatically at the time of ordering, before you make any payment.
Delivery times and charges by region
The exact delivery charge will appear in your basket as soon as you select your town. Here is the pricing table:
| Zone | Cities covered | Delivery time | Rate |
|---|---|---|---|
| Zone 1 | Casablanca and its outskirts | 24 hours | 20 MAD |
| Zone 1 — Express | Casablanca and its outskirts | 4 to 5 hours | 50 MAD |
| Zone 2 | Rabat, Salé, Témara, Mohammédia and major coastal towns | 24 to 48 hours | 35 MAD |
| Zone 3 | Marrakech, Fez, Tangier, Agadir, Meknes and other regional capitals | 24 to 48 hours | 40 MAD |
| Zone 4 | Medium-sized towns and surrounding areas | 48 to 72 hours | 45 MAD |
| Zone 5 | Rest of the country | 24 to 72 hours | 45 MAD |
Delivery times are expressed in working days and are calculated from the date the order is confirmed, not from the date it is placed. An order confirmed on Friday afternoon is prepared on Monday.
How does delivery work?
- Confirmation. We’ll call you or send you a WhatsApp message to confirm your order and delivery address. This step helps prevent delivery errors and undelivered parcels.
- Preparation. Your order is prepared and handed over to the courier on the same day if it is confirmed before 3 pm.
- Dispatch. You’ll receive a tracking number which you can enter on the Order Tracking page.
- Delivery. The courier will contact you before arriving. Please have your ID to hand if you’re paying on delivery.
Payment methods on delivery
Cash payment on delivery is available throughout the country. You can also pay online when placing your order. In all cases, no payment will be taken from you until your order has been confirmed.
Checking your order on delivery
Please open the parcel in the presence of the delivery driver and check that the items match your order and that the packaging is intact. If an item is missing, damaged or not as described, please refuse the parcel or notify us within 48 hours: the procedure to follow is detailed on the Returns and Refunds page.
In-store collection
You can collect your order free of charge from one of our three shops. Please contact us after placing your order to arrange the shop and collection time; the addresses are listed on the Our Shops page.
Undelivered parcels
If the courier is unable to contact you, two further delivery attempts will be made. After this period, the parcel will be returned to us and we will contact you to arrange a new delivery. The cost of a second delivery will be borne by the customer if the failed delivery is their fault.
Do you have a question about your current delivery?