Returns and refunds

You have 7 days from the date of receipt to return an item that does not suit you, in accordance with Law 31-08 on consumer protection. Here are the conditions and the procedure to follow.

What can be returned

An item will be accepted for return if it meets all of the following conditions:

• we receive your request within 7 calendar days of receiving the parcel;
• the product is new, unopened and unused, with its original packaging, seals and labelling intact;
• proof of purchase (order number or invoice) is provided.

Items that cannot be returned

For reasons of hygiene and food safety, we cannot accept returns of:

• any food supplement where the seal or lid has been broken, even if the product has only been partially consumed;
• products that have been opened and then resealed;
• items damaged due to improper storage after receipt (heat, humidity);
• products whose use-by date has passed whilst in your possession.

Error, breakage or non-compliant product

Please report the issue to us within 48 hours of receipt, attaching photos of the product and the parcel. We will then, at your discretion, either exchange the product or issue a full refund, including return and delivery costs.

How to make a return

1. Notify us. Contact us via the contact form, via WhatsApp or by telephone on +212 662 156 351, stating your order number and the reason for the return.
2. Wait for our approval. We will confirm that we have received your request and provide you with the return address. Any parcel returned without prior approval cannot be processed.
3. Return the product. Pack the item securely to protect it during transit and enclose a copy of the invoice.
4. Inspection and refund. Upon receipt, we will check the condition of the product within 3 working days, then process your refund or exchange.

Return costs

You are responsible for the return postage costs if the return is due to a change of mind. These costs are covered in full by Spartan Nutrition in the event of an error on our part, a faulty product or a damaged parcel.

Refund timescales and procedures

Refunds will be processed within 7 to 14 working days of receipt and approval of the return:

• online payment: refund to the card used when placing the order;
• cash on delivery: bank transfer to the account details you provide, or a store credit redeemable on the website, depending on your preference.

The original delivery charges will be refunded provided the entire order is returned and the return is our responsibility.

Cancelling an order

As long as your order has not yet been handed over to the courier, you can cancel it free of charge: please contact us as soon as possible. Once the parcel has been dispatched, the returns procedure outlined above applies.

Exchange

An exchange (for a different flavour or size) is possible under the same conditions as a return, provided the product is unopened. You will only be required to pay the cost of reshipment.